Welcome to Alva Digital Downloads - Quick Overview

What is Alva Digital Downloads?

Alva Digital Downloads is a comprehensive Shopify app that enables you to sell and deliver digital products directly to your customers. Whether you’re selling eBooks, music files, software, templates, or any other digital content, our app handles the entire delivery process automatically.

Key Features

Easy Digital Product Delivery

Automatically deliver digital files to customers after purchase
Support for multiple file formats (PDFs, documents, images, videos, audio, archives, and more)
Secure, time-limited download links

File & Pack Management

Upload files up to your plan’s size limit
Create Packs (bundles) of multiple files
Organize files with categories
Replace or update files anytime

Flexible Product Mapping

Link any Shopify product to digital files or packs
Support for product variants
One product can deliver multiple files
Automatic ZIP generation for multi-file products

Customizable Emails

Fully customizable email templates
Add your logo and brand colors
Multiple language support
Test emails before going live

Fraud Prevention

Built-in fraud detection integration
Review high-risk orders before delivery
Automatic email notifications for flagged orders
Configurable risk thresholds

⬇️ Download Controls

Set download expiry times
Limit downloads per customer
IP address restrictions
Track all download activity

Supported File Types

Alva Digital Downloads supports a wide range of file formats:

Documents: PDF, DOCX, DOC, TXT, RTF
Images: JPG, PNG, GIF, SVG, WEBP, TIFF
Videos: MP4, MOV, AVI, WEBM, MKV
Audio: MP3, WAV, FLAC, AAC, OGG
Archives: ZIP, RAR, 7Z, TAR, GZ
Spreadsheets: XLS, XLSX, CSV
Presentations: PPT, PPTX
Code: JS, CSS, HTML, JSON, XML
Fonts: TTF, OTF, WOFF
And more: AI, PSD, EPS, SKETCH, FIG

How It Works

The Basic Workflow

Upload Your Files
- Upload digital files to your secure storage
- Organize files into categories or packs
Map to Products
- Link your Shopify products to files or packs
- Configure download settings per product
Customer Purchase
- Customer buys your product on your Shopify store
- Order is processed through Shopify checkout
Automatic Delivery
- App automatically generates secure download links
- Customer receives email with download button
- Files are also available in their account and on the Thank You page
Secure Download
- Customer clicks download link
- Files are delivered securely with expiring URLs
- Download activity is tracked and logged

Where Customers Access Downloads

Your customers can access their digital downloads in three convenient locations:

Thank You Page - Immediately after purchase
Email - Customizable download email (optional)
Customer Account - Accessible anytime in their Shopify account

Security Features

Time-Limited URLs: Download links expire after your configured time (default: 60 days)
IP Restrictions: Limit downloads from a specific number of IP addresses
Download Counting: Track and limit total downloads per order
Fraud Prevention: Review suspicious orders before granting access
Secure Storage: Files stored on enterprise-grade cloud infrastructure

Subscription Plans

Alva Digital Downloads offers flexible pricing tiers based on your storage needs and feature requirements. Key differences between plans include:

Storage allocation (20GB to unlimited)
File size limits
Advanced features (personalized products, fraud prevention, etc.)
Priority support

Getting Help

We’re here to help you succeed! Here’s how to get support:

Help Center: Browse articles and tutorials (you’re here!)
Live Chat: Click the chat widget in the bottom right
Email Support: Contact us through the app
Video Tutorials: Watch step-by-step guides

Next Steps

Ready to get started? Here’s what to do next:

Installation & Initial Setup Guide - Install and configure the app
Quick Start Tutorial - Create your first digital product in 5 minutes
Understanding the Dashboard - Learn to navigate the app