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Alva Digital Downloads

Understanding the Dashboard

The Alva Digital Downloads dashboard is your command center for managing digital products. This guide will help you understand each section and navigate the app efficiently.

Dashboard Overview

Section titled “Dashboard Overview”

When you first open the app, you’ll see the main dashboard with key metrics and quick access to important features.

Key Metrics Section

Section titled “Key Metrics Section”

At the top of the dashboard, you’ll find important statistics:

Total Files

Section titled “Total Files”
  • Shows the number of files you’ve uploaded
  • Includes both individual files and files within packs
  • Click to navigate to your file library

Total Orders

Section titled “Total Orders”
  • Count of orders containing digital products
  • Only includes paid orders
  • Click to view the Orders page

Storage Used

Section titled “Storage Used”
  • Shows current storage usage vs. your plan allocation
  • Example: “2.4 GB / 20 GB”
  • Color-coded:
    • Green: Under 75% capacity
    • Yellow: 75-90% capacity
    • Red: Over 90% capacity

Total Downloads

Section titled “Total Downloads”
  • Number of times customers have downloaded files
  • Tracks all download activity across all orders
  • Click to view download logs

Quick Actions Section

Section titled “Quick Actions Section”

Below the metrics, you’ll find quick action buttons for common tasks:

  • Upload File: Jump directly to file upload
  • Create Pack: Start creating a file bundle
  • Map Product: Link files to a Shopify product
  • View Orders: See recent digital product orders
Section titled “Navigation Menu”

The left sidebar contains the main navigation menu. Let’s explore each section:

Dashboard

Section titled “Dashboard”
  • Your main overview page
  • Quick access to metrics and recent activity
  • Links to getting started guides

Files & Packs

Section titled “Files & Packs”
  • Manage all uploaded files
  • Create and organize packs (bundles)
  • View storage usage
  • Edit or delete files

What you can do here:

  • Upload new files
  • Search and filter files
  • Create categories for organization
  • Edit file details
  • Delete unused files
  • Create packs from existing files

Products

Section titled “Products”
  • View all Shopify products
  • Map digital files to products
  • Configure product-specific settings
  • Manage variant mappings

What you can do here:

  • Search for products
  • Link files or packs to products
  • Set download type (ZIP or individual files)
  • Configure ZIP titles
  • Map specific variants

Orders

Section titled “Orders”
  • View all orders with digital products
  • Track download activity per order
  • Manage customer access
  • Export order data

Tabs in Orders:

  • All Orders: Complete order history
  • Personalized Orders: Orders requiring custom file uploads

Flagged Orders

Section titled “Flagged Orders”
  • Review orders flagged by fraud prevention
  • Approve or reject suspicious orders
  • View risk level details

Note: Only visible if fraud prevention is enabled in Settings.

Settings

Section titled “Settings”
  • Configure app-wide settings
  • Set download limits and expiry
  • Enable/disable fraud prevention
  • Configure auto-fulfillment
  • Customize extension colors

Key settings areas:

  • Download security
  • Fraud prevention
  • Email notifications
  • Extension appearance
  • Storage provider

Email Settings

Section titled “Email Settings”
  • Customize email templates
  • Upload your logo
  • Set brand colors
  • Configure email text and buttons
  • Send test emails

What you can customize:

  • Subject line
  • Email title and body text
  • Button text and color
  • Logo and size
  • Colors and alignment
  • Footer text

Categories

Section titled “Categories”
  • Create organizational categories
  • Assign files and packs to categories
  • Filter by category

Import (WooCommerce)

Section titled “Import (WooCommerce)”
  • Import orders from WooCommerce
  • Upload CSV export
  • Map products and create customers
  • Migrate existing digital product sales

Note: Requires additional permissions for customer creation.

Top Bar Features

Section titled “Top Bar Features”

The top bar contains important utilities:

Shop Name & Plan

Section titled “Shop Name & Plan”
  • Displays your shop name
  • Shows your current subscription plan
  • Click to view plan details or upgrade

Help & Support

Section titled “Help & Support”
  • Access this help center
  • Contact support
  • View video tutorials
  • Report bugs or request features

User Menu

Section titled “User Menu”
  • Account settings
  • Notification preferences
  • Log out

Understanding Status Indicators

Section titled “Understanding Status Indicators”

Throughout the app, you’ll see various status indicators:

Order Status Badges

Section titled “Order Status Badges”
  • Paid (Green): Order completed and access granted
  • Pending (Yellow): Awaiting fraud check or payment
  • Access Disabled (Red): Download access revoked
  • Fraud Check (Orange): Under review for fraud

File Status Indicators

Section titled “File Status Indicators”
  • ✓ Uploaded: File ready to use
  • ⟳ Processing: File uploading or processing
  • ⚠ Error: Upload failed

ZIP Generation Status

Section titled “ZIP Generation Status”
  • Generating ZIP…: Currently creating archive
  • ZIP Ready: Available for download
  • Needs Regeneration: Files changed, ZIP outdated

Dashboard Customization

Section titled “Dashboard Customization”

Closing the Setup Guide

Section titled “Closing the Setup Guide”

When you first install the app, you’ll see a setup guide:

  • Once you’ve completed setup, you can close this guide
  • It won’t appear again unless you reinstall the app
  • You can always access setup help in this help center

Search & Filters

Section titled “Search & Filters”

Most pages include search and filter capabilities:

Section titled “Global Search”
  • Available on Files, Products, and Orders pages
  • Search by name, email, order number, or file name
  • Real-time filtering as you type

Filters

Section titled “Filters”
  • Filter by status, date range, or custom criteria
  • Combine multiple filters
  • Save common filter combinations

Keyboard Shortcuts

Section titled “Keyboard Shortcuts”

Speed up your workflow with keyboard shortcuts:

ShortcutAction
G then DGo to Dashboard
G then FGo to Files & Packs
G then PGo to Products
G then OGo to Orders
/Focus search bar
?Show shortcuts help

Mobile & Tablet Access

Section titled “Mobile & Tablet Access”

The dashboard is fully responsive and works on mobile devices:

  • Navigation collapses to hamburger menu
  • Swipe gestures for common actions
  • Optimized touch targets
  • Full feature parity with desktop

Dashboard Notifications

Section titled “Dashboard Notifications”

Keep track of important events with dashboard notifications:

Notification Types

Section titled “Notification Types”
  • New orders with digital products
  • Fraud alerts (if enabled)
  • Storage limit warnings
  • Failed email deliveries
  • System updates

Managing Notifications

Section titled “Managing Notifications”
  1. Click the bell icon in the top bar
  2. View recent notifications
  3. Click to navigate to relevant page
  4. Mark as read or dismiss

What’s Next?

Section titled “What’s Next?”

Now that you understand the dashboard:

  1. Upload Your First File - Start building your digital library
  2. Create Your First Pack - Bundle files together
  3. Map Products - Connect files to Shopify products

Dashboard Tips & Best Practices

Section titled “Dashboard Tips & Best Practices”

Tip 1: Check Your Dashboard Daily

Section titled “Tip 1: Check Your Dashboard Daily”

Start your day by reviewing:

  • New orders that need attention
  • Storage usage trends
  • Download activity
  • Flagged orders (if using fraud prevention)

Tip 2: Use Quick Actions

Section titled “Tip 2: Use Quick Actions”

The quick action buttons save time:

  • Upload files without navigating menus
  • Create packs directly from dashboard
  • Access frequently used features faster

Tip 3: Monitor Storage Proactively

Section titled “Tip 3: Monitor Storage Proactively”

Don’t wait until you hit storage limits:

  • Check usage weekly
  • Delete unused files
  • Optimize file sizes
  • Upgrade plan before reaching capacity

Tip 4: Customize Your Workflow

Section titled “Tip 4: Customize Your Workflow”

Arrange your workflow based on your business:

  • Bookmark frequently used pages
  • Use keyboard shortcuts
  • Set up filters for common searches
  • Keep the setup guide visible until comfortable